All sales for the Aurora Winter Festival are final, with no refunds being offered. Unforeseen circumstances beyond ticketZone control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.
The Aurora Winter Festival event staff and security have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behaviour, intoxication, venue capacity, breach of security restrictions. The ticket holder is aware that the Venue and Talent are subject to change. Ticket holder is aware that amenities promised by promoters are not guaranteed by ticketZone and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.
If an event is cancelled or postponed, you are eligible for a refund for the face value of the ticket, however, you must submit an email inquiry within five days of the originally scheduled event requesting a refund.
Service fees are not refundable under any circumstance.